Store Policy
CUSTOMER CARE
At Elori Baby, your family is at the heart of everything we do. We are dedicated to providing an exceptional shopping experience, from the moment you browse our collections to the day your little one’s new favourite item arrives. Whether you need advice on choosing the perfect balance bike, have a question about our apparel sizing, or just want to leave feedback, our friendly team is always here to help.
We believe that outstanding customer care is the foundation of trust. If you need any assistance, please do not hesitate to reach out to us via our contact page. We aim to respond to all queries within 24 hours, because we know that for busy parents, time is precious. Shop with confidence, knowing we are always just a message away.
PRIVACY & SAFETY
Your privacy and the safety of your family’s information are of the utmost importance to us. At Elori Baby, we employ the highest industry standards to protect your personal data in compliance with UK privacy laws. We process payments securely through trusted third-party banking services, ensuring your financial details are fully encrypted and never stored on our servers.
We only collect the necessary information required to carefully pack and deliver your orders, and occasionally to update you on new collections if you subscribe to our newsletter. Elori Baby will never sell or unlawfully share your personal data with third parties. You can shop with absolute peace of mind, knowing your privacy is respected and protected at every step.
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Offline Payments